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Frequently Asked Questions

What is a cake pop?

A cake pop is a delicious homemade truffle cake made from chocolate sponge and vanilla buttercream. It is dipped in a chocolate candy coating, decorated and served on a stick.

 

How do I place an order?

Please contact us via email to discuss your order requirements.

 

What is the minimum order quantity?

Yes, our minimum order is 8 cake pops.

 

How far in advance do I need to order my cake pops?

We require at least 14 days notice for your cake pops. However, you can of course order even earlier in advance. It's best to get your order in as we do get booked up in advance!

 

Do you deliver nationwide?

Yes certainly. All of our cake pops are sent via either Royal Mail or overnight courier throughout the UK.

 

Do you deliver internationally?

We generally only deliver to UK adresses however, please enquire and we will be happy to advise you further.

 

How will my cake pops be delivered?

The prices listed include first class postage with Royal Mail. If you require your cake pops on a specific day we do recommend the guaranteed delivery date supplement of £5. Both postage options do require a signature on delivery.

 

Do you offer local delivery or can I collect my cake pops?

Our bakery is based near to Henley on Thames in Oxfordshire. Collection of your cake pops can be made with prior arrangement. We will happily deliver your cake pops within 10 miles of our bakery however, a charge may apply.

 

Will all my cake pops be identical?

As all of our cake pops are individually handmade, there may be small differences or imperfections between each cake pop.

 

How long will my cake pops last?

As the cake pops are coated in chocolate, this helps retain their flavour and freshness meaning they can last up to 14 days.

 

How do I store my cake pops?

Our cake pops are best stored in a cool dry place. They do not need to be refrigerated unless it is very hot. If so, please leave in their cellophane bags to ensure that the chocoalte is kept at it best to prevent it from sweating.

 

How can I display my cake pops?

Displaying your cake pops at home is extremely simple. You can place them in a vase of sugar - the will very easily stand up. Alternatively, you can stand them in polystyrene which you can cover with wrapping paper, paint or simply wrap a ribbon around. But don't worry, they are so yummy they won't be around for long!

 

How will my cake pops be packaged?

All of our cake pops are individually wrapped and dispatched in a gift box.  If you are sending your cake pops as a gift, then please indicate at the time of order and we can include a gift message at no extra cost.

 

How do you ensure that my cake pops don't arrive damaged?

All of our cake pops and boxes are thoroughly wrapped in bubble wrap to protect them during the postal process. However, whilst we package our cake pops with the utmost care to ensure they arrive with you in tip-top condition, we cannot be held responsible for any damage that may occur during transit.

 

Do your cake pops contain nuts?

None of our recipes contain nuts however, we do have nuts used within our kitchen and whislt we do our utmost to ensure that there is no cross contamination, we cannot guarantee that our cake pops will not contain nut traces.

 

Do you supply allergy information?

We can supply a full list of ingredients on request. All orders will include a list of any known allergens that are included in our cake pop recipes.

 

Can you supply gluten free cake pops?

We can provide cake pops made with gluten free flour, however, they will be made within an environment where gluten based products are used. There is a minumum order of 16 cake pops for gluten free cake pops.

 

How do I pay for my cake pops?

Payment can be made via PayPal or bank transfer. Full payment is required before we can start your order.

 

Do you take a deposit?

For orders made more than 6 months in advance we take a 25% deposit with the remainder due 4 weeks prior to the dispatch date.

 

Can I cancel my order?

If for any reason you wish to cancel your order more than 14 days prior to dispatch of your cake pops, we will offer a full refund. However, cancellations within 14 days are non-refundable.